**This was my experience, yours may vary**
*I have all the comms saved in the event he gets upset about my honesty*
CNC Holsters RMR Cut Review
I contacted CNC, along with a few other companies about an RMR cut for my 19x in early-mid June. Specifically, I wanted an RMR cut and only the bare metal refinished where the slide was machined. I like the factory FDE finish and did now want to change it. In my search, several of the larger machine shops known for their RMR cuts would only do complete re-finish and suggested using cold-blue if they I did not want a complete finish. Clark Trost at CNC Holsters told me he could do a tool black finish on the bare metal for corrosion. I knew of the company from their Holsters and had seen some of Clark’s work on the CNC slides that he provides BigTexOutdoors. Communication at this point was very quick and clear. Clark quoted me 2 weeks for the cut and tool black finish. I went through the formalities with a few other companies and finally settled on CNC. I shipped my new, never fired 19x slide on July 5 via USPS priority.
Quality
Clark doesn’t require the RMR to be sent in with the slide. That said, the fit is super tight. It took a while to get my RMR seated and I had finesse it on and off a few times before I wasn’t fighting with it. He does his cuts with bosses but the fit is so good that they really aren’t necessary. I’m confident that I could get a few rounds off without it being secured via screws before it would fly off. He also installed a set of Trijicon suppressor height sights that I supplied. No issues with that install other than tooling marks. He makes a good product, but nothing that the other shops don’t do and especially for what you will read below.
As good as the fit was, I did receive my slide back with machine marks and some dried chemicals (assuming from the machining work) on it. I had to work off all of the black marks left by the machine that held it in place during the cut. Nothing serious, but I expect to receive a clean slide back.
Time
As noted earlier, Clark quoted me “about 2 weeks” turnaround for the slide cut and tool black. His website says 3, so I just anticipated 3. On July 8, I sent a message to him because I received a delivery notice the day prior that the postal worker could not access the deliver site. He promptly replied, letting me know that his shop was closed and doesn’t accept mail on Saturday. My slide was delivered to him on July 9. I received my slide back on August 25. FYI, that’s not really a good turnaround time.
Communication
Awful. Comms were quick up to the point of receiving my slide. I contacted Clark via the website, email, and company Facebook page on July 31 for an update. Specifically to just let me know if it was going to be late. He responded the same day and stated that it would be done and shipped early next week. I contacted him via the same channels on August 8 asking for an update, again on August 9 and finally August 10 before getting a response. We talked throughout a few messages about his communication issues (2nd time discussing this) and he told me, yet again, that it would be done at the beginning of the week and he would let know on Sunday, August 12 if it was done or not. He also said that he doesn’t have time to check his emails and messages because it would tie up his time. I get that, but when he’s making Facebook posts, videos, Instagram posts, etc..... it just doesn’t add up. Stop lying. I contacted him again on August 15 because guess what? He didn’t contact me on the 12th as he said. He responded that the slide was cut and being mailed that day. Its a 2 day ship speed from out locations, even by snail mail. On August 20 I contacted Clark AGAIN because I hadn’t received my slide or any tracking info. He said he would get me the tracking later in the evening when he was off the road. Well, a Facebook video and some posts later, he still hadn’t contacted me. 2 more emails and nothing from him. I posted on his Facebook video that he posted and all of a sudden he had time to respond to me and of course delete my comment. Surprise! There was a shipping issue and it hadn’t shipped. He was going to figure it out. Back and forth we went, and it finally shipped on Thursday, August 23rd and I received it August 25th.
He has agreed to give me a refund on the cost because of the issues. I have not received the refund yet though, so that is to be seen. Will update on if he follows through. I suspect from previous experience that he will not.
I WOULD NOT do business again and DO NOT recommend this company. Terrible business acumen, lies, awful communication. The guy, Clark, dug himself in a hole from the get go by not communicating and spilling lies. Had he just been honest from the start that he was a few weeks behind because he wanted to drink beers, then whatever. Don’t lie to paying customers. During this process I found a BBB complaint on him for a slide cut that took 14 weeks! The folks had been trying to contact him and he avoided them until they finally filed with the BBB. Reading through threads and posts on other forums and social media, this is the norm for him.
